RETURN POLICY

If you are not satisfied with your purchase, you may return it within 10 days of receiving your order. All returns will be issued a Moda Glam Gift card to purchase another size or alternative item. We do not offer refunds for any reason, including but not limited to, event cancellation. Customer is responsible for return shipping costs.

Eligibility for returns:

• You must request an RMA # within 10 days of receiving your order at https://modaglam.returnscenter.com

• Merchandise must be unworn, unwashed and in brand new condition. (Unaltered, No damage, Dog or Cat hair, stains; makeup, self-tanner, perfume, odor etc)

• Merchandise must have all tags attached, including the large black return tag or it will not be accepted.

WE DO NOT HAVE A DROP-OFF LOCATION. We strongly recommend using a trackable shipping service or purchasing shipping insurance, since we don’t guarantee that we will receive your returned item. We are not responsible for items not received. Shipping charges are non-refundable. 

Please allow up to 3 business days after we receive your return (not including weekends and holidays) for your Store Credit to be issued. Once your return is processed, you will receive a Store Credit in the form of a Moda Glam Gift Card, which does not expire. 

Defective Items

We thoroughly inspect all garments prior to shipping. In the rare instance that the item is defective or damaged when you receive it, please contact us immediately at orders@modaglamboutique.com. We will replace it with the same item in the same size. Please note that garments that are damaged as a result of wear and tear are not considered faulty. 

INTERNATIONAL TAXES AND DUTIES

All orders are shipped from the US. You may incur customs or import duties once the parcel reaches its destination country, as it is not included in the shipping charges. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.  If customer refuses to pay taxes or import duties and the package is returned to us, we are unable to refund the shipping costs back to you. 

Shipping and Delivery

For all Shipping and Delivery information, including processing and delivery times click here: Shipping and Delivery

 

 

 

 

 

 

 

 

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